Designed to help Head Start staff, who are in day-to-day contact with parents, refine their communication skills. This guide focuses on the concrete communication skills of listening & observing, as well as speaking & writing. Taking staff through the process of planning at the personal & program level, it provides activities for staff to practice & use in advancing their skills. Includes handouts & transparencies for use in these activities. From the perspective of program management, this guide can improve opportunities for parents & staff to work effectively together on planning & participation.
