| Personalentwicklung im Customer Care Center | | |
| Shared Service Center | Becker, Wolfgang | |
| Assessment Center | ANNEN, Hubert | |
| Customer Care Center professionell managen | | |
| Call Center Controlling | | |
| Call Center Benchmarking | Meyer, Anton | |
| Call Center Management | Cleveland, Brad | |
| Personalmanagement als Wertschöpfungs-Center | Wunderer, Rolf | |
| Assessment Center | | |
| Assessment Center | | |
| Das Assessment-Center in der Praxis | | |
| Organisationsform Shared Service Center | | |
| Call Center für Dummies | Bergevin, Réal | |
| Branding Center | Roost, Frank | |
| Call Center Management in der Praxis | | |
| Assessment-Center | Eck, Claus D. | |
| Cornelsen Copy Center. Deutschunterricht: kreativ | | |
| Cornelsen Copy Center. Politik/Sozialkunde für | | |
| Cornelsen Copy Center. Kunst für das 5.-10. | | |
| Cornelsen Copy Center. Religion für das 5.-10. | | |
