'How can I keep knowledge from walking out the door when employees leave?' < > < >This recurring management question, perhaps the most pressing of the Information Age, is insightfully answered in this groundbreaking book. Acute knowledge loss from downsizing and imminent baby boomer retirements has exacerbated chronic knowledge loss from high job turnover; together, these factors pose an unprecedented threat to organizational productivity, profits, even survival. The loss of knowledge that accompanies an employee s transfer, resignation, termination, or retirement is the single most pervasive and costly source of knowledge mismanagement in corporate America today. < > < >But it doesn t have to be. Continuity Management describes a breakthrough process that transfers operational knowledge from departing employees to their successors. Knowledge continuity initiatives at Pfizer, Deloitte Consulting, EMC Corporation, the U.S. Army, and hundreds of other organizations are already under
