Provides complete, self-paced training for support professionals preparing for the Windows NT 4.0 certification exam. Step-by-step lessons, lab exercises, goals and objectives, and review material cover topics such as how to design and implement an optimization and performance strategy; increase network performance; create a measurement database; plan and deploy a Directory Services structure; identify files used in the load sequence; troubleshoot (repair damaged files; interpret error messages; use Kernel Debugger; and trace system dependencies, among other topics. Includes a CD-ROM with course materials, and a CD-ROM evaluation edition of the program. Annotation c. by Book News, Inc., Portland, Or.